A culture often found in health organisations (and many other bureaucracies) whereby good people happen to do bad things. The bad things are not the mistakes themselves - doctors are human too. The bad thing is the willingness to neglect a mistake, which prevents us from changing for the better.
A talk about zero-tolerance
(Video content in Danish)
In the media
Selection of #SaveTheNext media exposure in TV, radio, newpapers, etc.
The first three signs to look for in a zero-tolerance culture
- Lack of trust
- Your attributes
Error = learning
Mathias' note from a lesson in 7th grade